SaaS Development

It depends on your requirements: Shared database with row-level security (RLS) offers best cost efficiency and works well for most B2B SaaS - we use PostgreSQL RLS for tenant isolation. Database-per-tenant provides maximum isolation but higher costs - ideal for regulated industries or customers requiring dedicated resources. Hybrid approach uses shared database for small tenants and dedicated for enterprise. We recommend starting with shared database and RLS unless you have specific compliance requirements.

We integrate with Stripe (most popular), Paddle (merchant of record), or Chargebee (enterprise billing). This includes setting up pricing plans, handling upgrades/downgrades with proration, managing trial periods, automated invoicing, payment retries, dunning management for failed payments, usage-based/metered billing, and revenue recognition. We also implement customer portals for self-service subscription management.

Essential SaaS metrics include: MRR (Monthly Recurring Revenue) and ARR (Annual), churn rate (logo and revenue), customer acquisition cost (CAC), lifetime value (LTV), LTV:CAC ratio, time to value, activation rate, product usage metrics, expansion revenue, and net revenue retention. We implement analytics tracking for these metrics using tools like Segment, Mixpanel, or custom dashboards.

SOC 2 Type I typically takes 3-6 months after your security controls are in place. SOC 2 Type II requires 6-12 months as it demonstrates controls operating effectively over time. We help build security controls into the product from day one (encryption, access controls, audit logs, monitoring) and work with compliance partners to streamline the certification process. Many customers don't need SOC 2 until targeting enterprise deals.

Yes, we provide strategic guidance on product positioning, feature prioritization, pricing model selection (tiered, usage-based, or hybrid), competitive analysis, and go-to-market strategy. We help define which features belong in each tier, set pricing that maximizes revenue while supporting customer success, and establish the right metrics to track. This includes identifying your ideal customer profile (ICP) and building features that serve them best.